Sorry for having not answered earlier regarding your bad experience at our kite spot.
It has come to my attention that you seem very eager to let people know about it, so I have decided to step in and let you know our side of the story.
Firstly, I was never made aware, at the time of your stay here with us on Union Island, that you were unhappy.
When we met, you seemed friendly towards me and happy that we brought you with our boat for a fun evening on Happy Island, free of charge.
This review, I have to admit, was very surprising to myself and the other staff members at JT Pro Center.
We have one of the windiest spots in the Caribbean but like anywhere in the world there can be unlucky days. If only we could control the wind ...
Unfortunately, you came at a wind-less time and I realize how frustrating that is for kitesurfers. Short time vacations are subject to more unreliable conditions and we can not predict the wind forecast.
We had just opened the kite school and you unluckily came on one of the only low wind periods of our past season. We were not prepared for no wind activities then, which should be a good sign, however, we have updated our website with all the new activities available now so that your experience will never be repeated again.
Please see our updated website: http://www.kitesurfgrenadines.com
You mentioned that you were not happy with the organization of the center but you never had to pay anything for it. You paid for your stay in the hotel only.
The kiteschool is separated from the hotel and the website is just here to facilitate the communication between kiters and the accommodation.
Linn was part owner of the Kite Center as well, at the time. We always tried to have one of us available to help the customers. If she was a great help to you that means the kite center was also a great help to you...
I know I wasn't very present during your stay and I am sorry about that, but I was extremely busy.
Kite tours were put on hold during that time because there was no wind. All guests staying at the hotel are made aware of day trips available everyday by sail boat or speed boat, only a few meters from the hotel.
We do not offer an all inclusive service as the kiteschool and hotel are separated, but we are always willing to help make our clients experience the best we can.
Most people were very happy with their experience with us on Union Island and many of them have rebooked to come back in the near future.
I am disappointed to know that you didn't experience the spot the way I see it and live it every day, the perfect kite paradise.
Any one else wondering about the spot, there are several great reviews online on trip advisor and other forums.
It is you, our customers, who we want to make happy. Your feedback is highly appreciated so I would like to thank you, we have taken your remarks into consideration.
There are always things we can do better, but we can not please 100% of our customers at all times but we do try our best.
We are working extremely hard during this off season to ensure that the service is at it's very best for this new coming season. The kiteschool is seeing a massive overhaul with a new beach bar, new gear, new boats and a better organization.
Several pro kiteboarder will be flying to the island as well.
This coming season we promise to offer a great service and the best Full Moon parties.
We look forward to welcoming you and future customers to Union Island.
We will make sure to meet your expectations and make your experience an unforgettable one.