THAT WHAT I CALL A GREAT CUSTOMER SERVICE!!!!!!
To be fair you use Epic for your schol, you must buy loads of kites and a lot of your students most probably buy Epic after having lessons so if I were you I would expect excellent customer service and any kites that fail prematurely to be replaced no questions asked. After all it's in Epic's interest to keep you sweet.
Bit different for normal kiters, they probably won't get the same level of service, not saying that's wrong but Mr Alex is not in the same situation as you.
We have been using many different brands in the past 7 years that we have been in business, no need to name them, and I can assure you that I never had such a great customer service from any of them!
This is why I am staying with those 2 brands we are using now!And I think that customer service should not be about how many kites you are buying a year, 1 or 30 should be the same.
We are a small business and don t buy that many kites per season, and for that reason other big brand we were using in the past were not even answering our calls or emails !EPIC ALWAYS HAD!
And I know for a fact that Dimitri takes the same amount time to answer a private rider as he does for a school. And that makes all the difference!
About Alexeyga, I can again tell you for a fact, that each of the 100 emails from Alexeyga have been answered and solutions have been offered to him to fix his problem. Unfortunately he is more interested been part of a soap opera than getting his problem resolved!
Wish you all a great kiting day!