I think this happens too many times...just today again...
I approach the British Airways counter.
I am flying a short leg with British Airways, long leg with American Airlines.
I have two bags with 21 kg and one sports bag with 30 kg.
So the lady at checkin tells me, I have to pay 72 Euro for the extra bag up to 23 kg (one bag free with 23 kg). The sports bag is 150 Euro and since over 23 kg plus 46 Euro.
Yeah right bitch!
I informed myself before in the internet and checked the BA and AA websites. I made screenshots about it all and showed it to her, see the attached files.
This says on BA site:
When combined flights the longer leg rules are valid, in this case the AA rules.
AA says:
- sportsbag up to 32 kg 150 USD
- extra bag up to 23 kg 75 Euro
So I have a proof!
She says she is from BA and they do it like this...they have to do it in Euro and that's their prices.
I said ok, I will accept 150 Euro and then claim it from AA.
Then she comes with the extra 46 since sports bag is more than 23 kg.
Then I said, ok, this stops here, I will not pay that!
Then she says I have to get my boss then and she has to decide.
She is at the neighbor counter, she asks here and immediately gets the info, that I am right !!!
So KF people, best is to print the website info and show it into their face. The website info is FACT !!!
Don't let yourself get talked into you are wrong and she knows it for sure...BS, she does not!
Unbelievable how she insisted on it...instead of asking the boss immediately when I showed the screenshots!
I hope this saves some money for other people!
Happy traveling!
PS: I love internet in the plane!!! Miami here I come! Just looks like the wind is missing there!