PLEASE READ. MOST OF YOUR QUESTIONS ARE ANSWERED BELOW.
Last week the first batch of cameras rolled off the assembly line. They will be processed this week and should start arriving the week of the 20th. We have waited for this day for almost 3 years since we started Revl. It's an Epic day for us but there is still much to do. I've asked my co-founders, Bruce and Nelson to send pictures or videos. Bare with them because they are behind the great firewall of China.
As we start shipping units, I want you guys to know that we are moving forward as fast as possible but initial ramp-up will be slow. We are expected to fulfill all pre-orders by the third week of December. Floship in Hong Kong will handle fulfillment for us. They are using 5 different shipping carriers depending on the country.
European orders are subject to VAT upon entry. You will have to pay for this. If you are NOT ok paying VAT please email us ASAP to cancel your order and we will gladly give you a refund. You can purchase a Revl later on from our European distributor for 499 Euro with VAT included, and it will be fulfilled directly from Europe.
Please understand that we are shipping in Chronological order. Indiegogo Orders will ship first, followed by Web Preorders. YES, you will get a tracking number. Please don't ask for exceptions or early camera shipments. I know most of you have EPIC trips coming up this month but we can't make any exceptions at this time. It's too much for our small team to handle.
Free Battery. All orders get a free battery. If you ordered an additional battery then you get, 3 batteries total. It's simple.
Final confirmation. Before shipping any cameras, my team will send you a final confirmation asking you to confirm your address one last time before we ship it to you. If you do not confirm we will hold your order until you do confirm.
The APP! We have built and Andoid App and an iOS app. Both will be launching on November 20th.
The iOS app can control the camera, change settings, it has several neural networks built in to detect important moments like jumps, 180's 360's, kite jumps, high g-force, free fall, people smiling, and it can even detect pets. The app has a fully functional video editor that combine these AI detected moments into compelling videos. We even have special algorithms to analyze music and make your video synchronize to the beat of the music.
The Andoid app is behind in features. It can only control the camera, show a live preview, and change settings at the moment. We have 3 developers on android and they are catching up to the iOS team.
Bar mount. we never had time to finish designing the Bar mount. Whoever bought one can choose between a full refund for the cost of the bar mount or 120% credit to use at revl.com. There are many other bar mounts on the market and we include several mounts which are compatible with them. If this is not a good enough solution we still offer full refunds. Apologies that we could not finish this on time.
Kite mount. we have tested over a dozen designs for the line mount and we are currently finalizing it. I will do everything I can to expedite the first 150 units so we can ship them to you within a few days of the camera. They will ship separately but we will cover this cost.
REFUNDS - EMAIL Support@Revl.com
The REVL team