Underground dont reacts on warranty !

Player1 · **Joined:** Tue May 15, 2012 6:20 pm **Posts:** 4

I wrote 3 mails in 3 weeks now and they did not answer. My inserts pulled out and i am in warranty time. What can i do??

Mr_Weetabix · **Posted:** Fri May 18, 2012 8:40 am

First thing to do is contact the dealer who sold you the board - usually they'll deal with the warranty issues, since they're the ones who have actually taken your money,

If that doesn't work, go direct to the manufacturer. If email doesn't work, call (you might be getting filtered out). Who are you sending the mails to? If it's a "contact" address given on UG's website, it's probably getting swamped with spam.

tautologies · **Posted:** Fri May 18, 2012 11:09 am

Yup take it back UG has been pretty good in the past, but I went via their dealer here.

Nico · **Posted:** Sat May 19, 2012 5:21 am

U G have had the best response I have ever seen to warranty claims.
Buddy of mine was out here from Oz and snapped his tt.
he had a new one within a week.
No fuss.
nico

Player1 · **Joined:** Tue May 15, 2012 6:20 pm **Posts:** 4

pfff....got an answer now, that they replace my board, but over 5 weeks later still nothing and again no answers to my mails. I am desperately disappointed

pj sofine · **Joined:** Thu Jun 16, 2011 2:21 am **Posts:** 212

Something strange going on with UG. I've been waiting for a board now for months.
any insight from dealers?

Jinx · **Joined:** Wed Dec 21, 2011 9:46 pm **Posts:** 34

i heard underground is out of business......

eitan80 · **Joined:** Sun Sep 02, 2007 3:00 pm **Posts:** 220

What is your shop/dealer's reaction on it ?

tautologies · **Posted:** Thu Jul 05, 2012 5:29 am

Jinx wrote:

i heard underground is out of business......

really? You kind of have to give more than that otherwise it is just rumors that actually end up hurting the business...

Underground dont reacts on warranty !

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