As I told you ten pages ago, I had a buddy with a cracked Ozone part, the same one in the linked picture.alexeyga wrote:Here's another great example of Epic customer service VS Ozone's customer service:
When Ozone's bar fails, you get a new bar: http://www.kiteforum.com/viewtopic.php?f=1&t=2380939
When you get 2 Epic bars side by side Epically failing every 12-15 sessions you get nothing but the same lame excuses as you're the only one with these problems and you're offered a replacement part (which will fail again after the same 12-15 sessions) at no cost, but the shipping expense... which... b.t.w. covers the actual cost of the part by at least 10 times!
This is truly EPIC!!!! Ain't it????
Oldnbroken wrote: As I told you ten pages ago, I had a buddy with a cracked Ozone part, the same one in the linked picture.
He bought a new part and he is back riding happy as can be.
You have got to be the biggest cry baby I have ever encountered in my life.
You've been offered a free replacement part, many times over.
I know you are holding out for a new bar, but you wore the buckle down, it did not crack or break, see the difference?
Jeeeezus, how much could mail to Quebec cost man????????????????
Kite2Heaven wrote:Ha ha WestOzzy, I once started what was to be an awesome surfblank project - only to find i had the template upside down lol
Oldnbroken wrote:I own three small businesses and you brew beer for somebody else, let's not measure who is bright and who is not.
Oldnbroken wrote:I sold my S10 LTD kite because it was redundant, too many good kites in the middle range.
My 2011 Renegade 11M was/is still working nicely, next to a 2012 Evo 11M.
My 3G S10 ran beautifully, I knew it was totally right after fifteen minutes in the air, and it ran perfectly when I sold it.
I don't keep kites until they are thrashed, and I rarely lose a dime when I sell one, the S10 included.
Got two new 2012 Blade Prime C kites after that, to try them out, got one in a trade for a surfboard.
Lots of great kites in my magic shed!
In fact, the last North kite I bought and sold (in December) a 2012 Rebel 14M, I made $240 profit on it.
I bought two used North bars to use with that kite for $150 for the pair...sold one for $149 and one for $180.
So my Rebel 14M experiment this winter told me everything I wanted to know about that kite and made a profit of $420, which almost paid for my used Zephyr complete at $450, and I put the original money right back in my Paypal.
So, not only do I know my gear, I also know how to get it, use it and sell it, and not take a beating.
All this with a sixth grade edumacation.
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