It has been 6 months now since I bought my Infinity and I am still a happy customer. I have to agree that the response I get from Epic is better than any other company I deal with. Any issue or question I have had with my kite has been answered personally by Dimitiri within hours (less if he is not kiting at the time) I don't get that kind of support from anything else I own.
Wow, so you bought an Epic kite 6 months ago and had questions and issues and you got answers to your issues and questions straight away.
I tell you what- when I buy a kite, I do not want to have to contact the kite company because of issues and/or questions! I just want to have that thing working...
But no worries- I had lot's of problems too and got responses almost straight away too (the usual ones that I'm the only one who had such problems and that's it).
No problems for me, and my only issues were self induced and D was glad to help me set up a bar and lines from another brand (nothing in that for him).
Sorry you got a bum kite and feel like you got ripped off. I am never happy when my stuff breaks either, but continually bagging on the Epic threads doesn't seem terribly productive. Maybe you should post what you like about the kites you are flying now. Just a thought.