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 Post subject: Great Customer Service From Ozone
PostPosted: Thu Jun 27, 2013 2:05 am 
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Joined: Fri Nov 03, 2006 9:49 pm
Posts: 347
Location: South Florida
Had a failure on an Ozone bar as shown in the attached photo, check your bars.
Sent the photo to OzoneUSA. Same day received reply and arrangement for a replacement bar.
That's one great example of customer service!


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IMG_20130625_182742.jpg
IMG_20130625_182742.jpg [ 2.47 MIB | Viewed 743 times ]
{ SHARE_ON_FACEBOOK } { SHARE_ON_TWITTER } { SHARE_ON_ORKUT } { SHARE_ON_DIGG } { SHARE_ON_MYSPACE } { SHARE_ON_DELICIOUS }
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 Post subject: Re: Great Customer Service From Ozone
PostPosted: Thu Jun 27, 2013 2:13 am 
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Joined: Sat Mar 28, 2009 5:29 pm
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did that happen while kiting or did u receive it like that currently riding a 2013 bar


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 Post subject: Re: Great Customer Service From Ozone
PostPosted: Thu Jun 27, 2013 2:15 am 
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Location: South Florida
It's a 2012 bar. Noticed it after a session on 7m kite. Had about 20 sessions on it on 7m and 11m kites.


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 Post subject: Re: Great Customer Service From Ozone
PostPosted: Thu Jun 27, 2013 7:17 pm 
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Location: Miami, FL
great to hear. Did it snap off or were you able to ride back to shore? Looks like a production failure for that piece only which sometimes happens in mass produced metal products. I have 7 ozone bars some with many hours of kiteloops etc... no issues or signs of failure although it does look like the design of that piece could be improved due to the leverage the angle produces.


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 Post subject: Re: Great Customer Service From Ozone
PostPosted: Thu Jun 27, 2013 9:29 pm 
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airsurfer wrote:
great to hear. Did it snap off or were you able to ride back to shore? Looks like a production failure for that piece only which sometimes happens in mass produced metal products. I have 7 ozone bars some with many hours of kiteloops etc... no issues or signs of failure although it does look like the design of that piece could be improved due to the leverage the angle produces.

Didn't separate completely, was still attached after the session.


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 Post subject: Re: Great Customer Service From Ozone
PostPosted: Fri Jun 28, 2013 2:09 am 
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Joined: Sat Aug 29, 2009 11:25 pm
Posts: 2481
Location: The Naki
Yes indeed. I've had one of mine crack. I could it before it failed and replaced it.

It happened on the bar I have one my foil that doesn't get washed down too often.

The bars that I was down after each session are fine.

My conclusion. Stress corrosion cracking.


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 Post subject: Re: Great Customer Service From Ozone
PostPosted: Sat Jun 29, 2013 1:27 pm 
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Joined: Sat Jul 31, 2004 2:39 am
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Thats great customer service, people need to post their good experiences with customer service so these companies benefit. Everybody only posts when they have an issue good work :thumb: .


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