*


All times are UTC + 1 hour



Post new topic Reply to topic
 [ 7 posts ] 
Author Message
 Post subject: north kite bags
PostPosted: Tue Sep 17, 2013 11:08 am 
Offline
Frequent Poster

Joined: Sun Apr 20, 2003 5:13 am
Posts: 261
Location: The planet
any please help?
trying to send message to north about more info about their kite bags, ie full dimension, internal lay out, weight ext.....this info is not on their web site and when I try to contact them I get a error message, "message not sent"
thank you


{ SHARE_ON_FACEBOOK } { SHARE_ON_TWITTER } { SHARE_ON_ORKUT } { SHARE_ON_DIGG } { SHARE_ON_MYSPACE } { SHARE_ON_DELICIOUS }
Top
Profile
 Post subject: Re: north kite bags
PostPosted: Tue Sep 17, 2013 11:12 am 
Offline
Medium Poster
User avatar

Joined: Thu Oct 06, 2011 8:36 am
Posts: 113
Why do yo need this info anyways ?
Either the kite fits in easily or not.
Do you use the bags for anything else ?


Top
Profile
 Post subject: Re: north kite bags
PostPosted: Tue Sep 17, 2013 12:10 pm 
Offline
Frequent Poster

Joined: Sun Dec 10, 2006 4:10 pm
Posts: 465
I've sent multiple messages through North's online Contact system and they've gone through. I've asked questions about their fins, kites, warranties, etc. Many times I've called dealers and they just don't know the answer to my questions so I figure why not go to the source? Trouble is they've never replied to me. And I know some parts of their online contact system work because I've gotten their newsletters regularly. I appear to have gotten products registered there. But no answers to questions...

One dealer told me they really don't want to get involved with the end consumer. They want the dealers to field all questions according to this dealer. So why have an online contact form? North should know that not all dealers know everything about North products.

Trouble is I like most North gear. I wish they'd take an interest in their end consumer like Slingshot and Ocean Rodeo does...


Top
Profile
 Post subject: Re: north kite bags
PostPosted: Tue Sep 17, 2013 5:12 pm 
Offline
Frequent Poster
User avatar

Joined: Tue Apr 14, 2009 1:09 am
Posts: 230
Location: Hood River
Hmmm... I've heard this complaint several times, so I definitely believe there's a problem, but at the same time I still get questions through our website contact form almost daily, so it apparently works at least some of the time. I will contact the web guy and see if I can get him to sort this out. Sorry for any difficulties. As a short term fix, feel free to pm me here if you have any questions.

Marek, I don't have the specs you're asking about on our kite bags. I'm happy to weigh any bags I have handy and try to measure them as best I can. Feel free to PM me with the model and size of kite and I'll try to get you whatever info you're looking for.

-Dan


Top
Profile
 Post subject: Re: north kite bags
PostPosted: Wed Sep 18, 2013 5:30 pm 
Offline
Medium Poster

Joined: Sat Mar 02, 2013 3:59 pm
Posts: 141
just fyi - the product registration also doesn't work...

contacted North - no answer...
contacted my dealer - didnt know...

this lack of interest / communication is annyoing and really dangerous in a sport where people are generally loyal and (would like to) identify themselves with the brand..


Top
Profile
 Post subject: Re: north kite bags
PostPosted: Thu Sep 19, 2013 5:27 pm 
Offline
Frequent Poster
User avatar

Joined: Tue Apr 14, 2009 1:09 am
Posts: 230
Location: Hood River
I'm not sure how else to put this... There's apparently a technical issue with our website/registration/contact form. You are not being ignored. We are working on it. If you need anything in the meantime, PM me here.

Marek-
You sent me a a blank PM (just my earlier message copied back to me with no text beyond that). Please try to message me again.

Heinz-
I'm happy to help you get your gear registered... PM me the details and I'll get it rolling. In the meantime, if anyone else is having problems registering let me know here or let your dealer know... Even if the dealer isn't sure what to do they should be able to contact their distributor and have them handle the details.

-Dan


Top
Profile
 Post subject: Re: north kite bags
PostPosted: Thu Sep 19, 2013 11:51 pm 
Offline
Very Frequent Poster

Joined: Sat Jun 30, 2012 11:25 am
Posts: 2041
Well I registered three products easy enough?

Man I hope you aren't losing any sleep over those north bag dimensions???


Top
Profile
Display posts from previous:  Sort by  
Post new topic Reply to topic
 [ 7 posts ] 

All times are UTC + 1 hour


Who is online

Users browsing this forum: pdb1121, Phil and 27 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group