stephk wrote:Also, bad publicity is good publicity!
UKSurf wrote:stephk wrote:Also, bad publicity is good publicity!
If that was the case then Epic would be the largest brand in the world
Dimitri M wrote:I am not interested in saving money by taking short cuts like most companies do when it comes to quality. I want the best of the best. I am interested in bringing the best quality to the customers.
stephk wrote:Why is this thread even have "SAFETY ISSUE" in it?
Found the above in the Infinity V3 thread...stephk wrote:Hi, I own a kite related business also.
I've had some customers complain that they received the wrong product due to QC and want us to send them a new item for free.
As soon as I ask for a picture so that I can record the issue and make sure it does not happen again, the customer refuses and rarely replies to my email...
Funny how that happens.
I am not posting this to discredit anyone...
but in the end, everyone pays for fraud!
I know SuperEz is itching to get more involved in this discussion but cant because Tony has (probably) told him he isnt allowed to participate in any more Anti-Epic Threads
stephk wrote:Why is this thread even have "SAFETY ISSUE" in it? Sounds like it was started by someone who was whining about a warranty claim and didn't get a free kite out of it.
The amount of times I have had to fix bladder related leaks, valve leaks and pin holes on all types of brands is incredible. If bladder issues were a safety issue, I should be dead by now!
Bladders are sensitive because they have to be light. Having a bladder not properly installed is obvious to see the first time you inflate a kite. That it happened 11 months down the road? I don't think so...
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