vide wrote:Hi Mango,
Sorry to hear you are not well.
Instead of chasing new orders or speculating about people on the forum, do you think you or someone else from Carafino (surely you have many staff of you are building 500 boards) could provide some customer service and tell us when we will receive our foils? We went to the trouble to transfer over $10,000 to you many weeks ago, agreeing to your request to pay the total amount up front.
We have our race nationals starting this week, which clearly we have missed. The wind in Melbourne literally dies in a few weeks and it gets very cold, so I won't be foiling until September / October if I don't get my foil soon. I don't think it's too much to ask to be updated on our delivery, when we have paid for product that has now missed it's promised shipping date.
I think what you are aiming to do with your product and price is fantastic, but as I am sure you know business lives or dies on customer service which in turn determines reputation. We just want a date and commitment. We have made our commitment with our credit cards!
Your existing customers should come before new orders!
Keoni wrote: Besides, He is the inventor of the kite foil. Probobly, He is the most credible brand name. But, Yes, I agree he is not corporate.
Randahl wrote:It seems to me the natural order of progression would be to build and test prototypes, maybe even enter them into a race, maybe even get your brand name in the top 10. Then with that credibility you make a video, get investment, sell some foils, pay off your investors, get more investment, and then try to go into full production.
Arcsrule wrote:people like you showing up and running your mouth makes our situation even worse.
Keoni sure seems like Carafino..
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