s1buell_wl wrote:This is my 19m after three self launches from sand. When I talked to Ozone they told me they would not do anything because they felt I hit something. These pictures are from two struts showing the same problem.
Kite used 6 times no bangs off the water or crashes of any kind
You can see the stitching eats right through the rip-stop. Petty sad for a kite use 6 times.
So if you buy one dont expect any support from Ozone
Thanks Ozone! (reply below)
Ok, different than what I thought you were explaining. Those look like scuff marks. But I had the Ozone warranty center take a look without giving my opinion. Their take is that these are abrasions which are evident by the scratch marks on the canopy and the cut stitch that can be seen in a couple photos. This can be a result of rubbing across a rock or something during launch/landing, or something like that.
What do they think of their customers? Do they think we're all stupid? Or just general lairs?
I have allot of Ozone gear and was shocked by the response. I can not say I will replace any of my gear again with the Ozone brand. Flying gear included. There is to many good brands out there that stand behind their products!
s1buell_wl wrote:BWD The problem I have is I like the kites. They are exactly the way I like a kite to move, jump, glide etc. The problem I have is as posted.
I have 10k of their gear and no support. Oh yea I got support
You hit a stone bye!
They didn't even care to talk with me they told my sale rep. They didn't care to know the detail. Not even two seconds to understand the customers point of view, events... nothing.
In all fairness I think the Paraglider and Kite organizations within Ozone are totally different teams. I'm not sure I would let the kite issue affect my Paragliding decisions
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