I´d like share my experience with NORTH dealers in Spain, maybe help some one if he is going to buy any North product or anything from these delaers.: WET TARIFA
-I decide to renove my kites and buy a set of 3 North Dices so I went to my local shop. They had two sizes in the shop and asked for the third size in blue&red."All colours all sizes avaliable" sais North in the website...
-I paid without the third kite in my hands.....big mistake I know.
-When the third kite arrived it was the other two colours but not the one I paid for. The explanations from the dealers to me and to the local shop: "there is not the colour you want in any part of europe and we don´t eeven know when we are going to receive it". Afther a not very little discussion with the local shop I chose one of the other colours and went home very sad and ungry more than happy and hopeful.
-And....7 days afther I went to Tarifa to see the Master Kite of Tarifa, dealer´s city 1000 km away from my city .....I asked (not explanations about why, just asking to buy....) for the kite in my favorite colour and......OHHHHH MAN THEY GOT IT IN THE SHOP!!!!!
-Get your own conclusions. They changed me the kite but I feel fooled and I think it´s a very bad way to look after a customer that won´t be again such a customer (neither some friends of mine). Not NORTH´s bankrupt I know, just a little push....
Last edited by Sean7210 on Sun Jun 22, 2014 10:03 pm, edited 2 times in total.
Of course kite´s colour is not even a very small problem in my life or in any life. The problem is they didn´t sell me what I paid (and no little money for 3 kites) and the very bad treat to a customer. They just lied to me instead look in the shop for the kite and send it to me (not very much effort I think, mainly because It´s their job).
Probably if it´s your money you´ll see it in a diferent way