Contact   Imprint   Advertising   Guidelines

You love it - SUP and kite shop in Dusseldorf - Do not buy!

Forum for kitesurfers
doudouriri
Rare Poster
Posts: 2
Joined: Sat Jun 30, 2018 6:35 am
Gear: Slingshot
Brand Affiliation: None
Has thanked: 0
Been thanked: 0

Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby doudouriri » Sat Jun 30, 2018 8:31 am

Worst online shopping experience ever:

- I ordered (and paid for) a Slingshot RPM kite on June 15th 2018.
- about 2 weeks later, they made it clear that their online items were definitely not available.
- they then suggested I buy a Rally instead for the same amount, claiming it flies like a RPM (!)
- I declined and asked for a full refund.
- from then on, no refund, no answer to my multiple emails, phone calls and whatsap.

It feels like this site is a fraud, where they bait you with online items at attractive prices just to sell you whatever is left over in their stocks.

Beware!

DenisT
Rare Poster
Posts: 11
Joined: Wed Jul 05, 2017 4:01 pm
Gear: Ozone
enduro c4 edge frenzy
Brand Affiliation: None
Has thanked: 0
Been thanked: 0

Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby DenisT » Sat Jun 30, 2018 8:52 am

Found out www.lonasport.com, are the same people, they have another contact number
Phone: +49-211-598 783 06
Email: info@lonasport.com
hope it helps

doudouriri
Rare Poster
Posts: 2
Joined: Sat Jun 30, 2018 6:35 am
Gear: Slingshot
Brand Affiliation: None
Has thanked: 0
Been thanked: 0

Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby doudouriri » Sat Jun 30, 2018 8:56 am

Thank you so much for your input DenisT!
Last edited by doudouriri on Sat Jun 30, 2018 9:03 am, edited 1 time in total.

DenisT
Rare Poster
Posts: 11
Joined: Wed Jul 05, 2017 4:01 pm
Gear: Ozone
enduro c4 edge frenzy
Brand Affiliation: None
Has thanked: 0
Been thanked: 0

Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby DenisT » Sat Jun 30, 2018 9:51 am

Your welcome

Kind of strange, Lonasport has been around for a while, never bought from them though. I didn't knew about you love it, I check the address and was the same.

badgb21
Very Frequent Poster
Posts: 659
Joined: Mon Jun 16, 2003 8:55 am
Favorite Beaches: High Pines - Duxbury
Chapin/Mayflower Cape Cod
Langebaan
Cape Verde
Gear: None
Brand Affiliation: None. - The words of the prophets are written on the forum “walls”-
Location: Hants UK
Has thanked: 34 times
Been thanked: 29 times

Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby badgb21 » Sat Jun 30, 2018 5:07 pm

I have bought many items from them over many years.
Yes, their admin is slow and poor communications, however some great prices.
They post up kite trip pics on their Facebook website far quicker than anything else.
I’m sure you will get your refund, I get the feeling it is a part time shop?

I saw an ad for a few jobs there recently, incl admin, so here’s to it improving.

User avatar
Toby
Very Frequent Poster
Posts: 50343
Joined: Mon Sep 24, 2001 1:00 am
Kiting since: 2000
Weight: 95 kg
Local Beach: Cumbuco, Brazil
Barra do Cauipe, Brazil
Favorite Beaches: same
Style: Airstyle
Gear: Rebel 2015 18
Brand Affiliation: None.
Location: World (KF Admin)
Has thanked: 831 times
Been thanked: 2365 times
Contact:

Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby Toby » Sat Jun 30, 2018 5:26 pm

just pay a bit more and get your stuff in few days.

So many complaints about this shop, also on the german forums...but people want cheap...you pay the price now!

User avatar
K-Roy
Frequent Poster
Posts: 300
Joined: Tue Jan 27, 2015 5:42 pm
Local Beach: Lake Balaton
Taiba, Brasil
Favorite Beaches: Cumbuco to Jeri
Style: strapless SB & strapless FB
Gear: Fone Bandit X, XII, Breeze V2. and Diablo V.1
FW Vader, OR Duke, Mitu Pro, Fone foil
Brand Affiliation: Fone brand Ambassador
Has thanked: 12 times
Been thanked: 12 times

Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby K-Roy » Sat Jun 30, 2018 9:15 pm

my wife ordered an impact west from them last week, not because it was cheap (98Euro) but coz she liked the modell. next day message "parcell is on its way"
on day three another message " the item is out of stock"
i sent them an e-mail on Friday, now waiting for riplay...

:-?

GTC
Frequent Poster
Posts: 281
Joined: Thu Mar 29, 2007 12:57 pm
Gear: Naish
Has thanked: 7 times
Been thanked: 14 times

Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby GTC » Sat Jun 30, 2018 9:45 pm

I emailed them (or him?) a couple of times asking about kite gear. I noticed very little professionalism and 0 formality.
No way I'll buy anything from them.

User avatar
K-Roy
Frequent Poster
Posts: 300
Joined: Tue Jan 27, 2015 5:42 pm
Local Beach: Lake Balaton
Taiba, Brasil
Favorite Beaches: Cumbuco to Jeri
Style: strapless SB & strapless FB
Gear: Fone Bandit X, XII, Breeze V2. and Diablo V.1
FW Vader, OR Duke, Mitu Pro, Fone foil
Brand Affiliation: Fone brand Ambassador
Has thanked: 12 times
Been thanked: 12 times

Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby K-Roy » Sat Jun 30, 2018 9:59 pm

GTC wrote:
Sat Jun 30, 2018 9:45 pm
I emailed them (or him?) a couple of times asking about kite gear. I noticed very little professionalism and 0 formality.
No way I'll buy anything from them.
well, it was "him" actually, but I assume its a shop in Düsseldorf, so I referred to it as "them"...

Faxie
Very Frequent Poster
Posts: 1468
Joined: Tue Jun 19, 2012 10:39 pm
Local Beach: Netherlands. Maasvlakte, Slufter, Domburg, Brouwersdam, Ouddorp, Vrouwenpolder, Grevelingen.
Style: Freeride, freestyle, wave.
Gear: Crazyfly Hyper 2022 7-9-12, Infinity 2021 9, Raptor Extreme 2020, selfmade bar.
Brand Affiliation: None
Has thanked: 121 times
Been thanked: 127 times

Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby Faxie » Sat Jun 30, 2018 10:36 pm

Toby wrote:
Sat Jun 30, 2018 5:26 pm
just pay a bit more and get your stuff in few days.

So many complaints about this shop, also on the german forums...but people want cheap...you pay the price now!
Better pay top dollar for mediocre products and service :thumb:


Return to “Kitesurfing”