Epic kites and after-sales service

[knotwindy]

wow, taut you might want to reread some of this thread if that is what you to out of it.

2 or 3 people come on here and give D a bad time trolling and then he comes on and says

somebody else answered your questions so i am not going to feed the trolls again
and what you heard was D is the problem

PS and yes you are all Naish all the time, it is a bit over the top as if they are the only kite company on the planet making worthwhile gear. at least that is how you sound.

and no i do not have a dog in this fight

[Westozzy]

Ha ha ha well one thing is for sure we are a passionate bunch.

Good old western problems...we all have enough food, water and shelter so we (including me, I'm no fucken saint) throw crossfire opinions over a forum.

Perspective hey...

All I can say is some of you seem to have have positive experiences, some not. Reckon that runs with every brand, retailer, etc etc.

But heck a few things come to my mind about our colourful Dimitri...

He produces worldwide distributed kites, boards and accessories ....I don't.

He can ride better than 99 percent of us...including me.

He makes a living out of his passion....I don't.

He makes himself vulnerable and open to such forums, not sure the CEO of north is doing this, do you...?

He always answers my emails I don't even fucken ride epic kites....ba ha ha ha...

Respect where it is deserved hey. Can you claim to have done any of this, I can't.

Wish I could. But I can't. Respect.


....now I'm about to have some breakfast, a coffee, take my kids to a park where they are safe (no wind gotta get some leave points back up, been a lot of wind lately, she's starting to get that weird female look on her face that says what was I thinking marrying you without saying it). Might take them to the beach for a swim, get the boy out on his surfboard, have some lunch, go and visit some friends...

Wow we have it hard.

Just fucken kites, come on!!

I hope you tribute more respect towards your kids than you do here in this forum with your F-word.
Remember- this is a public forum which is read by kids and ladies as well.
Using that F-word once in a while is most likely ok for everybody. But read how many times you used it above and in the other posting you just made:
viewtopic.php?f=1&t=2382483&p=816718#p816718

Having a bad day or was that just part of your education?
Have a good Sunday there in the park.

Fair call Caesar.

[L0KI]

KiterJames - should I disclose who you really are, then the others can have a laugh & go, oh not that dumbass again
When I fly back from work I'll post those pics of your favourite 3 year old trailing edge material - thats still goin harder than your soft co>k yarns

Please do.
Exposing and banning the trolls with second accounts would be great.

[ShaveTheWhales]

Sometimes its good to throw someone a safety rope... time will tell if it gets caught round there neck

[Dimitri M]

This is the reason why we are very strict in opening dealers world wide. Because once again we want the best of the best to represent the EPIC product and take care of our customers.
You are doing a great job Nigel from "East Coast Kitesurfing" Australia.

[alexeyga]

This is the reason why we are very strict in opening dealers world wide. Because once again we want the best of the best to represent the EPIC product and take care of our customers.
You are doing a great job Nigel from "East Coast Kitesurfing" Australia.

Maybe I'm being too negative here, but to me it looks more like a great example of:

I am not interested in saving money by taking short cuts like most companies do when it comes to quality. I want the best of the best. I am interested in bringing the best quality to the customers.

Dimitri you've obvious used best of the best bladder materials for this dude's kites. I know another local rider on who's Screamer 9m all bladders needed to get replaced twice before he was able to use the kite at ll. Everything was done under warranty - awesome customer service and - undoubtedly - best of the best materials!

[soul19]

Hey Alex I also have a guy who knows a guy that is a second cousin to a buddies dog that also has all the problems that you quote! Small world isn't it?

James

[Xtream]

Dimitri wrote:

I am not interested in saving money by taking short cuts like most companies do when it comes to quality

You have got to be joking .....

LIKE MOST COMPANIES DO !
WOW....

This is gotta be the most ridiculous statement any one could make and even stupider from a owner of a kite company. Arrogant, condescending and just plain stupid
This has no bearing on EPIC gear or customer support, I have never use the gear or experienced customer support.
However after reading this statement I have no intention of becoming a customer.
There are many good companies and most companies deliver great products with great customer service, some do suck but its the exception not the rule, or MOST as big D puts it..

X

[Dimitri M]

You have got to be joking .....
LIKE MOST COMPANIES DO !
WOW....
This is gotta be the most ridiculous statement any one could make and even stupider from a owner of a kite company. Arrogant, condescending and just plain stupid
This has no bearing on EPIC gear or customer support, I have never use the gear or experienced customer support.
However after reading this statement I have no intention of becoming a customer.
There are many good companies and most companies deliver great products with great customer service, some do suck but its the exception not the rule, or MOST as big D puts it..

I am sorry you feel that way Mr. Xtream but again you have no idea what's going on behind the scenes do you!!! In my quote I said: "most companies" that doesn't mean all the kite companies. For a fact I know 11 kite companies that do take short cuts to save money. So please take a big breath, step back, smile at your wife and do some intense research before posting things that you have no clue.
As you can see I enjoy flying other kite companies. For example Naish is a great company and for sure these guys don't take short cuts. They have a great product.
So once again this is not a ridiculous statement like your mentioned on your above post, its the plain truth. But what do I know, I am just a customer like you, correct?

[Tiago1973]

so....

which brands are taking short cuts, how (ie - could you detail), what´s the impact and how does Epic compare in terms of the alternative solution for those same ´details´?